331 Privacy Policy – Our Commitment to Protecting Your Data

331 treats user privacy as a top priority. This page explains what data is collected, how it is used, and the steps we take to protect your privacy. Please read this policy carefully before using the platform.

What information we collect

Various types of information are collected when you register and use 331. This data is stored on secure servers and used solely to improve our services.

Account & identity information

Name, mobile number, and ID details provided at registration.
Login credentials — passwords are stored in encrypted form and are never readable in plain text.
Information provided for age verification.

Payment & financial information

Transaction records via bKash, Nagad, or Rocket (amount in BDT, date, and transaction ID).
Mobile wallet PINs and passwords are never collected or stored.

Device, browser & usage information

Device type, operating system, browser version, and IP address.
Time spent on each page of the platform and which features were used.
Cookies and session data (see the section below for details).

How We Use the Information We Collect

331 uses user data only for the specific purposes listed below — never for anything else.

Account management: For registration verification, login security, and identity confirmation.
Payment processing: To confirm deposits and withdrawals and maintain financial records.
Service improvement: To analyse user behaviour and improve the platform's design and features.
Security Verification: To detect fraud and prevent unauthorised access.
Customer support: To help resolve issues and verify transactions.
Legal obligations: When required to retain or disclose data under applicable law.

Cookies & tracking technologies

The 331 website uses cookies to remember user sessions and monitor page performance. Cookies are small text files stored in your browser.

Types of cookies we use

Essential cookies: To keep login sessions active and maintain security — these cannot be disabled.
Functional cookies: To remember your preferred language and settings.
Analytical cookies: To identify the most-visited pages — this data is not personally identifiable.

You can manage cookies through your browser settings. However, disabling essential cookies may limit certain features on the platform.

Data storage, security & third parties

Data retention period

Essential data is retained for as long as your account remains active. Upon account closure, personal data is deleted within 60 days, except where legal obligations require otherwise. Financial records are kept for the period required under applicable laws in Bangladesh.

Security Measures

All data transfers are secured via SSL encryption.
Passwords are stored in hashed form — not even 331 staff can view them.
Regular security audits and server monitoring are conducted on an ongoing basis.

Sharing data with third parties

331 never sells user personal data. However, limited information may be shared in the following cases:

Transaction details required for payment processing with bKash, Nagad, and Rocket.
With relevant authorities in Bangladesh to meet legal compliance obligations.
With security partners for fraud prevention — anonymised analytics data only.

Your rights & policy changes

User data rights

331 respects users' data rights. You have the following rights:

Access: The right to know what information we hold about you.
Correction: The right to update incorrect or outdated information — via account settings or by contacting support.
Deletion: The right to request deletion of personal data after account closure — within the bounds of legal obligations.
Objection: The right to object to your data being used for specific purposes.

Privacy Policy Changes

331 reserves the right to update this Privacy Policy as needed. For significant changes, users will be notified via account notifications. The date of the latest update will always be shown at the top of the policy.

Information support

For any requests or questions regarding your data rights, please contact us at: [email protected]. Our team typically responds within 48 hours. For general enquiries, FAQ View.

Last updated: 2024